Terms & Conditions

GENERAL TERMS

This website is an online store for selling products via the internet (hereinafter “LeMassage”) of the anonymous company named “…………” and trade name “Mega Le Massage IKE ..” (VAT EL801096423, Tax Office F.A.E ……., GEMI No ……………) based at 225 Ymittou Street, Athens, (hereinafter “the Company”).

These Terms of Use clearly define the terms governing and regulating the relationship between the Company and each visitor and/or customer of LeMassage, in accordance with Law 2251/1994 on “Consumer Protection” and Law 2472/1997 on “Protection of Individuals from the Processing of Personal Data”, as currently in force.

These Terms of Use, conditions, and purchasing rules governing Le Massage apply exclusively to it and do not in any way govern the operation of affiliated companies or stores.

Any access, browsing, and transaction with Le Massage makes you a visitor and/or customer thereof. Access to and use of Le Massage, as well as the services and products available through it, are subject to these Terms of Use. The use of the services provided requires your prior agreement to all Terms of Use of Le Massage, as they apply from time to time. For this reason, before proceeding with your browsing within Le Massage, please read and fully understand these terms to ensure that you accept them, as any subsequent use and/or transaction with the Company through Le Massage implies your full and unconditional acceptance of these terms.

The use of Le Massage is at your sole risk, and its content does not constitute and cannot in any way be interpreted as providing advice, or direct or indirect encouragement for you to take any action or measure. The evaluation of the content rests with each user, who also assumes responsibility for the use of any part of it.

The Company reserves the right to modify or update the Terms of Use, as well as the transaction conditions. If Le Massage is used after a notification of modification to the Terms of Use, it means that you agree to the new Terms of Use. For this reason, it is recommended to check this text every time this website is used, so that you are informed of any modifications to the Terms of Use. The use of Le Massage after you have been informed of the currently applicable terms of use implies their acceptance.

Access to Le Massage is permitted throughout its operation. The Company reserves the right to withdraw or discontinue the provision of services at any time without prior notice. The Company bears no responsibility if there is an inability to access all or part of the services for any reason.

E-Gift Cards: Le Massage does not support refunds when a purchase is made through the site.

The Company makes every effort to ensure that the content of Le Massage includes complete, accurate, clear, valid, informative, up-to-date, true, and non-misleading information. However, the Company assumes no liability, commitment, or guarantee of any kind regarding the security and content of Le Massage. Users of Le Massage accept the possibility that the Company may not be able to control all of its content and services. Furthermore, the Company does not guarantee that the use of information, data, or materials included in the content of Le Massage by users will not infringe upon third-party rights.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS

All names, images, and trademarks used by the Company are registered or used with the owner’s permission.

Intellectual property is acquired without any formality or the need for a clause prohibiting its infringement. Le Massage and its content (including all trademarks, distinctive features, patents, trade names, texts, images, graphics, designs, photographs, programs, informational material of all forms, data, software) constitute the intellectual and industrial property of the Company and are subject to the protection of the relevant provisions of Greek, Community, and international law. The use by third parties of the names of models, collections, products, services, the company name, and all emblems belonging to the Company is not permitted.

The content of Le Massage does not constitute and should in no case be construed as granting an express or implied license or right to use any Trademark appearing therein without the written permission of the Company or the third parties who may own the Trademarks appearing therein. The trademarks, logos, distinctive features appearing on Le Massage, and the depictions of persons or places or things that are part of its content, are the property of the Company or third parties. Their use is strictly prohibited without obtaining prior written permission from the Company, unless otherwise provided in the applicable terms of use.

Products, services, trade names, trademarks, or distinctive features of third parties appearing on Le Massage constitute the intellectual and industrial property of those third parties, who also bear the relevant responsibility.

Privacy Policy
General

This Privacy Statement sets out how ………………. will store and use information relating to you, and applies to the entire website https://lemassage.gr/el (“Website”) and the stores. The processing of your personal data is governed by these terms, by the relevant provisions of the Greek and Community legal framework for data protection, including the General Data Protection Regulation (2016/679) and the relevant decisions, guidelines, and regulations issued by the Data Protection Authority. Any changes to this Privacy Statement will be published on the Website.

Our Approach to Privacy and Security

………… is committed to protecting your privacy. Where you provide us with any information to identify you, we will only use it in accordance with this Privacy Statement. We have taken all necessary measures to ensure that the information you provide us, including your credit card details, remains private and secure, and that your payment and registration information is processed with absolute confidentiality. When you place orders or access account information, we offer the use of a secure server. Secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by relevant legislation, we follow strict security procedures in the storage and disclosure of the information you have given us, in order to prevent unauthorized access. Our security procedures mean that we may occasionally require proof of identity before we can disclose sensitive or other information to you. If you have further questions about our credit card security policies, please contact us.

What information we collect

We collect the information you provide us through the website or in any of our stores, which may include the following: where you order products, we will collect your name, contact details, and billing information, transaction details, and credit card details. When you visit our website, we may record the URL from which you came, your IP address, domain types such as .gr and .com, browser type, country and phone code where your computer is located, the pages of our website during your visit, the advertisements you clicked on, and any search terms you entered on our website. When you register with us to receive our emails or details about offers or products, we will collect your email address. When you sign up for Family Points through the Website or in-store, we will collect your email address and personal information, some of which is sensitive data and you may choose not to provide us with. We may ask you to provide us with information about yourself and your family, so that the details of the offers and products we send you are more suitable for your circumstances. When you visit our website, we use cookies, which are programs that collect additional information. We recommend that you read our Cookie Policy to learn more about Cookies, how we use them, and how you can control the use of Cookies.

How do we collect your personal data?

We use different methods to collect your personal data:

Direct interactions. You may provide us with your identity, contact information, email, phone, etc. This includes personal information you provide us when:

  • you purchase our services
  • you ask us to send you the catalog with services and costs
  • you participate in a contest, promotional activity, or survey
  • you inform us or ask us a question

Automated technologies or interactions. As you interact with the website, we may automatically collect technical information about your equipment, browsing patterns, etc. We collect this information through cookies, server logs, and other similar technologies. Third parties or public sources. We may collect your information from third parties, such as: analytical information from search engines like Google.

What do we do with the information we collect?

We require this information to understand your needs and provide you with a better service, and specifically for the following reasons:

Internal record keeping.

Processing your orders.

To analyze website usage, for example: when you visit our Website, we may record when and how you interact with our Website. This information is retained and used to note your interest in our website, improve your experience, and personalize your experience where possible. We may use the information to improve our services.

 

We collect information through cookies and other similar technologies (e.g., pixel tags or links) to remember you when you visit the website, so that we can improve your online experience according to your needs. These help us understand how our products are viewed and respond to our advertising, so that we can improve our overall offering.

If you agree to us sending you promotional messages about new products, special offers, and services or other information from …………., unless you asked us not to when you registered as a user on this website and/or where you update your marketing and communication preferences. To manage your marketing and communication preferences, go to the preferences section of your account.

Your personal information may be disclosed to selected third-party companies, which will help us process your order, comply with our obligations, manage and store data, execute marketing campaigns, and/or provide data analytics. These third parties will never contact you for marketing purposes. To see a list of the third parties we work with, contact us at 210 98 88 588. We require all these third parties to treat your personal information as strictly confidential and to fully comply with all applicable data protection and consumer protection laws and regulations.

We will use the personal information we hold about you (as well as pseudonymized or anonymized information derived from your personal information) to conduct analyses and research, such as: data analysis, where we combine information (such as personal information or information we have obtained through the use of the Le Massage website or browsing history) that we maintain on a large scale for the purpose of:

a) to learn more about our customers and their preferences,

b) to identify patterns and trends among our customers.

c) to improve user experience on our websites.

If you give your consent to receive targeted advertising based on your preferences or customer segmentation, we will use automated means to process the information you provide and your transaction history through our Website, in order to send you news, special offers, and promotional material relevant to your profile and preferences.

For general research and statistical purposes.

For aggregated reporting purposes within Le Massage.

Development of new products and services.

Monitor the performance of our products and services and/or improve our technology.

If you give your consent, we will be able to send you personalized marketing messages and display online advertisements to you.

If requested by the police or any other regulatory or governmental authority investigating suspected illegal activities to provide your personal information and/or user information, we have the right to do so.

Online media channels

We may use information from online media sources, such as websites, social media, and information sharing platforms. This information can be used to help tailor and improve our services and to communicate effectively with you. Where we use information from these sources, we will respect the rights you have set for how you want your information to be used. We recommend that you regularly review the privacy notices and preference settings available to you on any online media channel to ensure they are followed.

Your Rights

Right to access your personal data: You have the right to receive information about whether your personal data is being processed and, if so, access to it. To access your personal data, please contact us at …………………

Right to rectification: You have the right to rectify inaccurate personal data concerning you. To request any rectification of your personal data, please contact us at 210 98 88 588

Right to erasure: You have the right to request the erasure of your personal data. To request the erasure of your personal data, please contact us at 210 98 88 588

Right to restriction of processing: You have the right to restrict the processing of your personal data when you indicate that the data is inaccurate, or if you requested the erasure of your data, or when you have objections regarding the processing of your data. To request restriction on the processing of your personal data, please contact us at 210 98 88 588

Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request us to transmit this data to another controller. To request the portability of your data, please contact us at 210 98 88 588

Right to object: When we process your data based on our legitimate interest to do so, you have the right to object. To object, please contact us at 210 98 88 588

Right to Human Intervention: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you. To obtain human intervention, please contact us at 210 98 88 588

Right to withdraw consent: You have the right to withdraw your consent at any time for the processing of your personal data for marketing and/or targeted advertising purposes. In this case, their processing by us will be suspended; however, this will not affect the legality of any processing carried out until the time of withdrawal. To withdraw your consent, please contact us at …………………………….

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority. (www.dpa.gr)

What we need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it. We may also contact you to ask for further information regarding your request to speed up our response.

Response deadline

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Links to other websites and services

Our websites may contain links to third-party websites, and some of our services provide access to third-party services. We have no control over how third-party websites and services process your personal data. We do not review third-party websites and services, and we are not responsible for such third-party websites and services or their privacy practices. Please read the privacy statements of any third-party websites or services you access from our websites or services.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at 210 98 88 588

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so. Please note that we may process your personal data without your knowledge or consent, in accordance with the above rules, when this is required or permitted by law.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and we will ensure that they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We will retain your data for 5 years from the last instance of using our services. Consequently, your data will be deleted. You can request that we stop sending you marketing material and/or delete your data at any time.

Contact

If you have any questions, please contact:

Data Protection Officer …………..,

Postal Code, 11632 Athens, Greece

Email: info@lemassage.gr